REPAIR, REPLACEMENT & REFUNDs
WHAT IS THE Mills and leo REFUND POLICY?
Each product from the mills&LEO range is personalised for each customer. The personalisation is case sensitive according to the exact input into the website. For this reason unfortunately we cannot refund or exchange for misspelt or incorrect cases printed onto the product. Similarly we do not return or exchange for change of mind. We will make every effort to make your mills&LEO experience a fantastic one, so please get in contact should the product not meet your expectations.
REPAIR, REPLACEMENT & REFUND POLICY
This policy has been established to give you the comfort of knowing that, subject to the conditions set out below, if any product you purchase from Mills and Leo is found to be faulty or defective, or it does not meet your needs, Mills and Leo will happily repair or replace the product, or offer you a refund. This Policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law (see below), because your satisfaction is very important to us.
WHAT IS MILLS AND LEO’S DELIVERY REFUND POLICY?
If you bought the product online, and the product is defective or damaged in transit, return the product within 30 days and (provided we agree that the product is damaged or defective as outlined below) we will refund your original delivery charge or cover the costs of delivering any replacement product to you. We will not however refund delivery charges if the item is returned simply because it is unwanted.
FAULTY OR DEFECTIVE PRODUCTS
If you receive a faulty product from us (for online purchases a product is defective or damaged in transit on delivery to you,) return it to us within 90 days of purchase and we will inspect the product and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product. If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price (and delivery price, if any). If however, you return the product more than 90 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you, be it replacement, repair or refund. In many situations, this will be a simple assessment by our team.
AS PART OF ANY ASSESSMENT, WE LOOK AT THE FOLLOWING:
If there is a fault:
If the assessment is that the product has experienced a major fault you may choose to receive a refund, replacement, or repair.
If the product has been damaged through abnormal use:
Unfortunately, we cannot offer a refund or replacement where the product has sustained damage due to abnormal use as identified by us.
HOW DO I RETURN A PRODUCT?
Please email firstname.lastname@example.org with: your name, contact details and invoice number & details to arrange return of the product by courier.
If you require further assistance please contact us by phone on 0431173050 or write to Mills and Leo, 9 Halcyon Court East Doncaster. Any cost incurred by you in returning the product to us will be borne by you.
Do I need to show receipts to return or refund a product?
For us to process a return or refund, we will require proof of purchase, either by:
- The tax invoice you received with your purchase
- A printed copy of the order confirmation email that you received when placing your order online; or
- Another acceptable proof of purchase.